Terms and Conditions

General Sales codizioni

Any order is accepted and each delivery is made to the General Conditions of Sale set out below; Therefore the granting of an order or acceptance of a tender, data in any form, are worth as expressed and complete acceptance of these General Terms and Conditions without any reserve, unless exceptions have been confirmed in writing by F.LLI PLAN sas. For matters not covered by the General Conditions of Sale indicated below, will be worth only the rules of the Italian Civil Code. These Conditions of Sale are only valid for direct contracts with F.LLI PLAN sas
The goods, even if sold free, traveling always at risk of the purchaser, which in its own interest must verify the amount and condition of the goods before retiring and do in the case, appropriate reserves to the carrier. Any dispute relating to the number and status of packages delivered will come rejected unless the purchaser has immediately expressed such objections in writing to the carrier. ----- The goods are sold ex works F.LLI PLAN SAS. F.lli PLAN sas reserves in any case the faculty to ship goods prepaid, by charge on the invoice of the relevant transport costs, when the amount of the individual consignment is below the minimum bid amount in the current price list. Delivery terms are purely indicative and are always given without guarantee and except in cases of force majeure or unforeseen, including delays delivery of raw materials, the driving force and more generally all those reasons not attributable to willful misconduct or gross negligence F.LLI PLAN sas. If, prepared the products for shipping to the buyer, has not been delivered for reasons not attributable to F.LLI PLAN sas , delivery refers to every effect performed by the simple notice of goods ready to be communicated to the purchaser by registered letter or telegram. From that moment will have to F.LLI PLAN sas , in addition to the agreed price, even the fee for storage.
The prices of F.LLI PLAN sas means for goods delivered free-own store. They have character merely indicative and not binding in any way F.LLI PLAN sas , which reserves the right to make appropriate changes to the participants to the same increases labor, raw material and other cost elements that had occurred in the course of the contract and until the day of delivery COMPLAINTS

All the products supplied by F.LLI PLAN sas are covered by a warranty for a period of two years from date of delivery. Any claim due to manufacturing defects and / or defects in the goods quality, to be proposed in F.LLI PLAN sas in writing under penalty of forfeiture within 8 ( eight) days of receipt of goods in the event of faults and / or apparent defects and in case of disputes referred to in art. 2, 2ed within 8 (eight) days from discovery of defects and / or defects in case they are hidden. The purchaser will have to demonstrate, for the admissibility of the complaint, the correct storage and, if the product was already installed, also the correct installation. F.LLI PLAN sas may only be held liable in cases to which Article. 1229 of the Civil Code does not allow the exemption from liability; the guarantee pursuant to Art. 1487 of the Civil Code in any case limited, choice of F.LLI PLAN sas , to return with reimbursement of the price or the replacement of defective parts, to the exclusion of compensation of any damage and the reimbursement of any expenses. Not allowed to return the goods without written permission of F.LLI PLAN sas without which the goods will be returned to sender. In case of authorized return, the goods will have to be returned carriage paid within 8 days and burdened by a charge by way of compensation for administrative expenses in the 15% minimum conventional measure (fifteen percent). All products must be connected and installed according to CEI systems in force and the information contained in the catalog and on any sheet of instructions by trained staff. F.LLI PLAN sas not to take any responsibility for products sold and / or installed in countries where there are rules that do not allow for their use

Disputes and jurisdiction

The jurisdiction for all disputes exclusively to NAPOLI, without the possibility of any change. The agreements, even if entered into with foreign buyers and for materials supplied abroad, are governed by Italian law. .


By registering at the site Fratelli Del Piano sas your data is safe. < br /> All data is transmitted and processed inside the utmost respect for privacy laws. They are used to 'exclusive purpose of carrying out your orders or, if you authorize us to do so, to inform occasions, promotions or contests on the site of the Plan F.lli sas. Under Law No Law 31.12.1996. 675 (Law on the Protection of Privacy)
Fratelli Del Piano sas that:
The customer by noting that personal data communicated and / or exchanged, even when informative prior will be handled pursuant to the effects and with the purpose of which:

  • Art. 12 , paragraph 1, letters b), c), d) and f) of the Law nr. 675/96 and subsequent amendments and additions.
    It is also understood that the client expressly consents to the transfer of personal data within the meaning and the effects:
  • Art. 28 paragraph 4 letter a) of Law no. 675-96
    and, anyway, their communication and dissemination within the meaning and the effects:
  • Art. 20 paragraph 1 letter a) of that Act.
    The processing of personal data is exclusive purpose of carrying out adequately its business.
    the data will be stored in computer systems and paper.

    The data may be disclosed to third parties (banks, companies related to us) exclusively for the conduct of the business relationship with the client. Legal Notes - PRIVACY
    The information you provide when registering to Fratelli Del Piano sas and its services will be registered on electronic databases owned by the Fratelli Del Del Piano Piano Giacomo sas, with based in Nola, on the street On.Vinc.La Rocca, 57/59, Tel. 0818234151 - VAT 03796581217 which will be the data treatment.
    Your personal information will be used by Fratelli Del Piano sas in compliance with the privacy safeguards established by Italian Legislative Decree no. 196 of 30 June 2003 and other applicable rules. This statement concerns personal data sent by you at registration, as well as those derived from visits to and surfing on our website and then you provide for the activation of the services offered within the Portal.
    The personal data requested are divided into two categories:
    compulsory and optional, as indicated in the registration procedure and request activation of services offered.
    The supply of compulsory data and its processing for the purposes stated above are strictly functional to the services.
    If the user refuses to provide such data or any refusal to allow their treatment will make it impossible to use the service offered by Fratelli Del Piano sas. Other collected data help Fratelli Del sas plan to offer a better service. Compared to them, the user is free to provide or not.
    Fratelli Del Piano sas subjects the personal information of users to all the processing operations contemplated in Legislative Decree 196/2003 - ie, collection, recording, organization, storage, processing, editing, selection, extraction, comparison, use, interconnection and any other operation useful for providing the services requested, including disclosure to third parties where necessary - with automated and computerized.
    This data may also be organized in databases or archives.
    In particular, the purposes of processing personal data are as follows:
    - to provide the services;
    - check the quality of services offered;
    - to provide all bookkeeping and tax requirements;
    - to satisfy market surveys and statistics, marketing and product preferences;
    - to trace alleged perpetrators only if specifically requested by the competent authorities.
    If you have given your consent:
    - providing the information and / or offers on products, services or initiatives offered or promoted by Fratelli Del Piano sas and / or affiliated companies and / or subsidiaries, as well as commercial partners and outsourcers, without this resulting in transfer of personal data to third parties; the user can access their data at any time and exercise the rights under Art. 7, D. lgs. 196/2003. Fratelli Del Piano sas informs that, pursuant to art. 7 of Legislative Decree no. 196/2003:
    l 'user has the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded and their communication in intelligible form.
    The 'user has the right to be informed: a) origin of personal data b) the purposes and methods of treatment; c) the logic applied in case of processing with the aid of electronic instruments; d) the identity of the owner, manager and the designated representative under Article 5, paragraph 2 e) the recipients or categories of recipients to whom the data may be communicated or who can learn about them as appointed representative in the State, managers or agents.
    The 'user has the right to:
    a) updating, rectification or, when interested, integration of data;
    b) the cancellation, anonymization or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
    c) certification that the operations in letters a) and b) have been notified, also as regards their content, to those to whom the data were communicated or disclosed, except in cases this requirement proves impossible or involves a manifestly disproportionate to the protected right.
    The 'user has the right to object, in whole or in part:
    a) for legitimate reasons the processing of personal data, pertinent for collection purposes;
    b) to the processing of personal data for purposes of sending advertising materials or direct selling or for carrying out market research or commercial communication.
    You also will always have direct web access to your data, as held by Fratelli Del Piano sas, through their own access codes ( "Username" and "Password").
    The user, in this way will be able to integrate, modify or delete your data at any time and without intermediation, independently and under its own responsibility.
    Through the same interface the user can manage the reception, periodicity and the content of the information provided by F.lli Del Piano sas.

    The personal data acquired by Fratelli Del Piano sas may be communicated to all employees, contractors and consultants in any capacity of our Company as well as to all corporate bodies.
    The same data also may be disclosed a) in subsidiaries or associates or affiliates Fratelli Del Piano sas part of the " Fratellidelpiano Group .com "or to the commercial partners of Fratelli Del Piano sas (producers, suppliers, carriers, etc.) or companies that carry out surveys on the preferences of customers and this always in compliance with the purposes described above.

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